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Account Management

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You can manage your Tiny Earth account at https://tinyearthtoys.com/account.


Do toy subscriptions automatically renew?

Yes. For toy kit subscriptions, the monthly subscription fee will be charged automatically to your payment method each month, continuously, until you cancel. More details on canceling or pausing your subscription here.

Can I cancel at any time?

Yes! You may cancel at any time by logging in to your account online and adjusting your account settings or by emailing us with your request to cancel. If you just need to take a break, email us to discuss options to pause your subscription for a mon

How do payments work?

All fees and charges are due immediately when incurred. To make payment, you will be asked to provide at least one valid credit card, debit card or another payment method. Payment will be made for any fees by charging the payment method you provided.

Do you offer any promotional pricing or discounts?

In some cases, yes. Your subscription may start with a discount. These promotions apply only for the period and as specified at check out. We reserve the right, in our sole discretion, to determine your eligibility for promotions and will notify offe

I canceled my subscription. What do I need to do now?

We’re sorry to see you go, and hope you’ll consider re-subscribing soon. You may keep your kit until the end of the last monthly period for which you have paid under your subscription, and you must return your kit to us (check your kit into a FedEx f

What will happen if my payment method has expired or is declined?

Please login to your account to update your payment method as soon as possible. If your subscription is due to renew and your payment method fails, we will attempt to notify you by e-mail to the e-mail address we have on file for your account. Unless

Do you offer refunds?

No. All purchases are final. No refunds will be provided for fees you have already paid unless otherwise agreed by us in writing. You are responsible for managing your subscription (such as by notifying us of any changes to your billing or shipping a