Shipping times vary based on destination but packages are generally received within 4-10 business days.
You will need the box and packing material that we shipped the toys in to return them to us when it is time to exchange! We have also included a prepaid return label and piece of shipping tape to use for this purpose. We also ask that you keep the or
Shipping times vary based on destination but packages are generally received within 4-10 business days. Tracking information is emailed upon shipment to better plan for its arrival.
Please find another suitable box to return the toys (whatever you have on hand works!).
We include a free prepaid return label in every rental shipment. First, check inside the envelope in the box you're trying to return. Still can't find it? Just email us at [email protected] and we will send you a replacement label that you can
We’re sorry your box or packaging was received with damage! As your exchange date approaches, we will ensure you have a box to return your kit. Please e-mail us at [email protected] to let us know you need a new box.
If you are delayed because you cannot find your prepaid return label, just reach out to [email protected] so we can email you a copy to print. If your kit is not checked in to a FedEx facility by the last day of your subscription period, we res
We wish we could make our high-quality toys available to everyone, but shipping for wooden toys is expensive! We cannot currently ship to AK or HI, but you can reach out to [email protected] to let us know if you would like us to consider your
We wish we could make our high-quality toys available to everyone, but shipping for wooden toys is expensive! We cannot currently ship to areas outside of the continental United States, but you can reach out to [email protected] to let us know